Returns & Exchanges
At Lively from Best Buy Health, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 30 days for a full refund or exchange.
Initiate Your Return
Log into your account portal or contact our customer care team to request a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original condition.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number to monitor your return's progress to our facility.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing